Download an Information Kit

The Office de la protection du consommateur has information kits available to help you resolve your problem.

These self-serve kits are tailored to problems of an exclusively civil nature concerning:

• reasonable durability of goods;
• deliveries;
• non-conformity of goods or services;
• warranties.

If your problem does not concern any of these topics or if you need more information, you can contact us to speak to a consumer protection officer. Our team is specially trained to assess your rights and recourse options based on the problem you are experiencing and will be able to send you the appropriate tools for your situation.

Solving a problem with Parle consommation

Does your problem of an exclusively civil nature concern a Parle consommation participating merchant (in French only)? If so, we invite you instead to contact us so that we can direct you to this quick and free service to settle online litigation cases.

Before downloading a kit

Before giving you access to the self-serve information kits, you must answer the following question.

Do you agree to only use these kits to resolve a problem of an exclusively civil nature concerning reasonable durability of goods, deliveries, non-conformity of goods or services, or warranties?